Five tips and tricks for the best service in
your salon
What is most important for your
hair salon? Make customers feel welcome? Create the perfect color, the perfect
cut, and the perfect look? Or maybe get in touch with customers on a more
personal level. Remembering a customer's favorite color is always helpful.
Let's assume that everything is equally important because when the customer
gets up from the chair and is happy and comfortable with their hair and
themselves, they will naturally come back. But in case your service strategies
need a little boost, we have a few tips for you. Here are five must-have tips,
the Education Manager, and Stylist, to help you grow your business, one great
service at a time. Before setting up this business you must create an effective
barber shop
business plan.
1. Greeting
Remember to stay professional,
greet them with a handshake, make eye contact, and always use the customer's
name!
2. Advice
The key to great advice?
Preparation! Use various tools to review the client's history and relevant
notes and learn what they have purchased and when the last appointment was
during their recent visits. Let's be honest? Do you keep meeting new customers
and talking to new people every day? Sometimes it is very helpful to have a
little note about the length of the pony or your favorite color being discussed
six weeks ago.
Pro tip: Ask open-ended
questions about your customers' lifestyles? Tell me about your scheduling, how
often do you use a hairdryer? And then listen! Use the almighty word? Because?
Because you mentioned you never use a hairdryer, I recommend that we do this.
Because you said that your schedule is super busy and you don't have a lot of
time for styling, I recommend this haircut. For customer satisfaction, the
hairstyle must match the lifestyle!
3. Shampoo / conditioner / toiletries
Remember what day it is! When it
was bitterly cold, customers usually spend more time drying their hair, so
using a moisturizing shampoo/conditioner/care product is a good idea. If the
winter is mild and the hair is not in good shape, this is the time to suggest a
new color. In the center of summer or the customer is back from a vacation, it
is the perfect time to prescribe moisturizing care.
Pro tip: You should personalize
this part of the service and the hairstyle and styling. Use what was discussed
during the consultation? Because you mentioned you were on the beach, I would
recommend this treatment. Because you said you were interested in coloring, I
recommend this shampoo to highlight and protect the new shade.
4. Service
A hot tip for service: avoid
downtime! Try to suggest something new about every third session. Play with the
length, the steps, and the bangs for the customer's cut and try out a new
technique or matching highlights for the respective hair color. So what if the
client's hair looks the same in July as it did in January? Then it's time for
something new! Modern and fresh styling is great for customer loyalty.
5. Finale
During the styling, it is a good
idea to refer to the initial discussion. Make sure you point out the products
you use and talk about how the hair feels. For example, has the customer chosen
a new styling? Then make sure that you recommend the products that go with the
changed styling.
Pro tip: Mention every
product you use and explain to the customer why you are using it? Don't assume
they already know. Don't forget to talk about the different tools! Not everyone
has a round brush or a flat brush. Explain why you are using the round brush
and not the flat brush. When the look changes, so do the products and the tools
you use.
Bonus tip - early bookings!
Don't let the customer get up
from their chair before they have booked a new appointment! It is important to
mention the next appointment while you are styling. Make sure that you get
feedback on your service, know the booking behavior of the customer, and book
the new appointment based on the history and the styling.
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